Payment Policy - Moira Collection

PAYMENT POLICY

Last updated December 11, 2024

At Moira Collection, we strive to provide a secure, transparent, and seamless payment process for our customers. Below, you will find detailed information regarding our payment methods, security measures, refund process, and compliance with applicable laws and regulations.

Accepted Payment Methods

We accept payments exclusively via Viva Wallet, a trusted and secure online payment platform. Through Viva Wallet, you can complete your purchase using:

Debit or Credit Cards (Visa, Mastercard, and other supported providers).
Viva Wallet Account.
Additional payment methods supported by Viva Wallet, depending on your region.

All transactions are processed in Euros (EUR). If your payment card uses a different currency, the payment processor will automatically convert the amount based on the current exchange rate.

Payment Security

Your financial security and privacy are our top priorities:

All payments are processed through the Viva Wallet platform, which complies with Payment Card Industry Data Security Standards (PCI DSS) for maximum security.
We do not store or share your payment details. All transactions are encrypted to ensure your data is fully protected.
Viva Wallet acts as a third-party payment processor and is responsible for the security of all payment transactions.

Order Completion

Orders must be paid in full at the time of purchase.
Upon successful payment, you will receive a confirmation email with your order details.
If payment fails, you will be notified to retry the payment or contact us for assistance.

Orders are considered confirmed and will be processed only after payment has been successfully completed.

Refund and Cancellation Policy

We understand that you may need to cancel or request a refund for your order under certain circumstances:

Refunds will be processed through the same payment method used during the purchase.
Refund requests must be submitted in writing to info@moira-collection.com
The timeframe for processing refunds may vary depending on your bank or payment provider.

Important: Refunds are not applicable for custom or personalized products unless the item is defective or damaged. For hygiene reasons, worn jewelry cannot be returned. For more details, please refer to our Return Policy.

Taxes and Fees

All prices displayed on our website include applicable taxes (VAT).
There are no additional fees for using Viva Wallet as your payment method.

Compliance with Consumer Laws

We comply with the General Data Protection Regulation (GDPR) to ensure the privacy and security of your personal data. For more information on how we handle your data, please refer to our Privacy Policy.
Customers in the European Union have the right to withdraw from their purchase within 14 days from the date of receipt, except for personalized or custom-made products.
If you believe your consumer rights have been violated, please contact us directly to resolve the issue.

Customer Responsibilities

It is the customer’s responsibility to:

Provide accurate payment information during checkout.
Ensure that sufficient funds are available for the payment method used.
Notify us immediately if any issues arise during the payment process.

Policy Updates

We reserve the right to update this Payment Policy to reflect changes in our payment system, legal requirements, or new payment options. Please review this policy periodically for any updates.