FREQUENTLY ASKED QUESTIONS
Our charms are crafted using high-quality materials such as plexiglass, mirror plexiglass and wood.
Our jewelry is crafted with exceptional attention to detail, using only high-quality materials to ensure durability and elegance. We primarily work with 925 sterling silver and gold-plated silver, offering a luxurious and timeless finish. Each piece is handmade with care, and the designs are thoughtfully created to combine beauty with functionality.
Yes, every piece in our collection is lovingly handcrafted by skilled artisans. From the intricate detailing to the final polish, each step is performed with precision and care to ensure the highest quality. Our handcrafted approach allows us to create unique designs that blend timeless elegance with modern sophistication, making every piece truly special.
We offer personalization options for select products, including custom designs and engravings. Visit our "Personalization" section for more details, or contact us directly to discuss your request.
To maintain the shine and quality of your charms and jewelry:
- Avoid direct contact with water, perfumes, and harsh chemicals.
- Store your items in the original packaging or a soft pouch when not in use.
- Clean gently with a soft, dry cloth.
Yes, all our products come in luxury gift packaging, making them perfect for special occasions. Additional customization for gift boxes is available upon request.
we accept returns within 14 days of delivery. The item must be in its original condition, unworn, and with all original packaging, including the luxury Moira box and any included documentation or certificates.
For hygiene reasons, we cannot accept returns of worn jewelry. Please ensure that the jewelry is in its original, unworn condition before initiating.
Charms are seasonal items and are not eligible for exchange.
If you would like to exchange an item for a different size or style, please follow the same return process and place a new order for the desired product. We recommend contacting our customer service team to ensure availability of the new item at info@moira-collection.com.
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Once your order has been shipped, you will receive an email with tracking details. Use this information to track your package directly through the courier’s website.
Our delivery times depend on the type of product you order. For charms, which are typically in stock, orders are processed and shipped within 1-3 business days.
For jewelry, as each piece is handcrafted to order, the processing time is 5-7 business days. Once your order is shipped, delivery times will vary based on your location. You will receive a confirmation email with tracking information as soon as your package is on its way.
If you have any further questions, feel free to contact our customer support team at info@moira-collection.com.